Terms of Service
Last Updated: August 2026
Welcome to Croft Logs. These Terms of Service govern your use of our website and your purchase of products from CROFT LOGS LTD.
By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms of Service. Please read them carefully before using our website.
1. About Croft Logs
Croft Logs is operated by CROFT LOGS LTD and provides wood briquettes, kindling, firelights, and other available fire-lighting products.
We provide nationwide delivery across the United Kingdom.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to our website or systems.
- Interfere with the operation or security of the website.
- Misuse website content, information, or services.
- Submit false or misleading information when placing an order.
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, or website.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, images, pricing, and other product information.
Product availability may change from time to time.
If you have questions about a product before placing an order, please contact our customer service team.
4. Pricing and Availability
Product prices and availability are displayed on our website and may change from time to time.
We reserve the right to correct pricing, product information, availability, or other errors when necessary.
If an error affects an order that has already been placed, we may contact the customer to discuss the available options.
5. Orders and Payment
When you place an order, you agree to provide accurate and complete information necessary to process and deliver your order.
Orders may be subject to payment authorisation and product availability.
We reserve the right to refuse or cancel an order where reasonably necessary, including situations involving suspected fraud, incorrect pricing or product information, unavailable products, or other legitimate business reasons.
6. Delivery
Orders are delivered according to our Shipping Policy.
Croft Logs provides nationwide delivery across the United Kingdom.
Estimated delivery times may vary depending on the product, delivery address, delivery service, and other circumstances.
Customers are responsible for providing accurate delivery information when placing an order.
7. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Eligible returns may generally be requested within 30 days of receiving the order, subject to the applicable return requirements.
Approved refunds are generally issued within 7 business days after the return inspection is completed.
8. Order Cancellations
Order cancellations are handled according to our Cancellation Policy.
Customers should contact us as soon as possible if they need to cancel an order.
Cancellation may not be possible once an order has entered processing or has been dispatched.
9. Intellectual Property
Unless otherwise stated, content available on the Croft Logs website, including text, images, graphics, logos, designs, and other materials, may be owned by or licensed to CROFT LOGS LTD.
You may not reproduce, distribute, modify, copy, or commercially exploit website content without appropriate authorisation.
10. Third-Party Services
Our website may use third-party services to support functions such as payment processing, delivery, analytics, website functionality, or other services.
Third-party services may operate under their own terms and policies.
Croft Logs is not responsible for the independent policies or practices of third-party service providers.
11. Limitation of Liability
To the extent permitted by applicable law, CROFT LOGS LTD will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including website interruptions, delivery delays, payment-provider issues, weather conditions, or other events outside our reasonable control.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.
12. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, services, or business practices.
Updated terms will be posted on this page with a revised Last Updated date.
13. Contact Us
If you have questions regarding these Terms of Service, please contact us.
Croft Logs
CROFT LOGS LTD
Company Registration Number: 14267694
Address:
Stugdale Farm
Flaxton, York, YO60 7SJ
United Kingdom
Email: jr@croftlogs.co.uk
Phone: +4407768726198
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We aim to respond to emails within 24 hours (Monday–Friday). Messages received during weekends will be answered on Monday.