Payment Policy

Last Updated: August 2026

At Croft Logs, operated by CROFT LOGS LTD, we aim to provide a secure and straightforward payment experience for customers purchasing products through our website.

1. Accepted Payment Methods

Croft Logs accepts the payment methods made available during the checkout process.

Available payment options may vary depending on the order, delivery location, payment provider, and other applicable conditions.

Customers can review the available payment methods before completing their purchase.

2. Payment Processing

Payments are processed through authorised payment providers and secure payment-processing systems.

When you place an order, your payment information may be processed by the applicable third-party payment provider according to its own terms and privacy policy.

3. Payment Authorisation

An order is considered successfully placed after the required payment authorisation or confirmation has been completed.

If a payment cannot be authorised or is declined, the order may not be processed until a successful payment method is provided.

4. Order Confirmation

After a successful order and payment, customers may receive an order confirmation containing relevant order details.

Customers should review the confirmation and contact us promptly if any information appears incorrect.

5. Pricing and Charges

Product prices and applicable charges will be displayed on our website or during checkout.

The final amount payable will be shown before the customer completes the purchase.

Any applicable taxes, delivery charges, discounts, or other charges will be presented where applicable.

6. Payment Security

Croft Logs takes reasonable measures to help protect payment-related information.

We do not need to store complete payment card details when payment processing is handled by an authorised third-party payment provider.

Customers should also take reasonable precautions to protect their account and payment information.

7. Failed or Declined Payments

If a payment fails, is declined, or cannot be verified, Croft Logs may be unable to process the associated order.

Customers may be required to use another available payment method or contact their payment provider for assistance.

8. Refunds and Payment Reversals

Eligible refunds are handled according to our applicable Return & Refund Policy.

Where a refund is approved, it will generally be processed through the original payment method used for the purchase.

The time required for a refund to appear in the customer's account may vary depending on the payment provider, bank, or financial institution.

9. Payment Disputes

If you believe there is an incorrect charge or payment-related issue with your order, please contact our customer support team so we can review the matter and assist you.

10. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes to our payment methods, website, services, or business practices.

Any updated version will be posted on this page with a revised Last Updated date.

11. Contact Us

If you have questions regarding payments or payment-related issues, please contact us.

Croft Logs
CROFT LOGS LTD

Company Registration Number: 14267694

Address:
Stugdale Farm
Flaxton, York, YO60 7SJ
United Kingdom

Email: jr@croftlogs.co.uk

Phone: +4407768726198

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (UK Time)

We aim to respond to emails within 24 hours (Monday–Friday). Messages received during weekends will be answered on Monday.