Shipping Policy

Last Updated: August 2026

At Croft Logs, operated by CROFT LOGS LTD, we aim to provide a clear and reliable delivery experience for customers ordering our wood briquettes, kindling, firelights, and other available products.

1. Delivery Availability

Croft Logs provides nationwide delivery across the United Kingdom.

Delivery availability may vary depending on the product, delivery address, and available delivery services.

2. Order Processing

Orders are processed after the order has been successfully placed and payment has been confirmed.

Processing times may vary depending on product availability, order volume, and other circumstances.

If additional information is required to process your order, we may contact you using the information provided when placing the order.

3. Delivery Charges

Any applicable delivery charges will be displayed on our website or during the checkout process before the order is completed.

Delivery charges may vary depending on the delivery location, order, product, or delivery service.

4. Delivery Times

Delivery times may vary depending on the delivery address, selected delivery service, product availability, and other circumstances.

Where an estimated delivery timeframe is provided, it is an estimate and may be affected by circumstances outside our reasonable control.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your delivery information before completing your purchase.

Croft Logs may not be responsible for delays, additional delivery costs, or delivery problems caused by incorrect or incomplete address information provided by the customer.

6. Delivery Tracking

Where tracking is available, customers may receive delivery or tracking information after their order has been dispatched.

Customers can use the provided information to check the status of their delivery where applicable.

7. Delayed Deliveries

Delivery delays may occur due to weather conditions, carrier issues, high order volumes, seasonal demand, holidays, incorrect address information, or other circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact us so that we can review the available information and assist where possible.

8. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.

Please provide your order number and relevant details, along with photographs or other supporting information where appropriate, so our team can review the issue.

9. Delivery Issues

If you experience a problem with your delivery, please contact our customer support team.

We will review the available order and delivery information and work with you to determine the appropriate next steps.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, products, or business practices.

Any updated version will be posted on this page with a revised Last Updated date.

11. Contact Us

If you have questions about shipping or delivery, please contact us.

Croft Logs
CROFT LOGS LTD

Company Registration Number: 14267694

Address:
Stugdale Farm
Flaxton, York, YO60 7SJ
United Kingdom

Email: jr@croftlogs.co.uk

Phone: +4407768726198

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (UK Time)

We aim to respond to emails within 24 hours (Monday–Friday). Messages received during weekends will be answered on Monday.